Return Policy for ToadstoolHeights

At ToadstoolHeights, we strive to provide you with high-quality products and exceptional service. Please review our return policy below:

1. **Returns and Refunds:**

   - We do not accept returns or offer refunds unless the product arrives broken or does not arrive at all.

2. **Replacement of Damaged or Missing Items:**

   - We understand that accidents can happen during transit. In the event your product arrives broken or does not reach you, we will gladly replace the item.

   - To initiate a replacement, please contact our customer service team at [email protected] within 48 hours of receiving your order.

Refund Policy:

We offer a sterility guarantee on spore and culture products for 30 days after purchase. Items must be in original unused condition. All spore products are sold with cleanliness and viability guarantee, should you find your cultures to be unviable or contaminated please contact us and we will make arrangements for replacement.